Shipping Policy:

1. Delivery Time: Orders will be delivered within 5-10 working days of placement, subject to product availability and credit verification.
2. Shipping Cost: Our products are shipped free of cost.
3. Shipping Method: Orders will be shipped via a reputable courier service and will require a signature upon delivery.
4. Tracking Information: A tracking number will be provided once the order has been shipped, and customers can track the status of their delivery through the courier's website.
5. Delivery Changes: If you need to change the delivery address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that it will be possible.
6. Sustainable Shipping for a Greener Planet: To reduce our CO2 footprint, we partner with eco-friendly carriers and consolidate shipments when possible, minimising environmental impact. While this may mean slightly longer shipping times, we believe it's a small trade-off for a greener world. Thank you for joining us in making thoughtful choices for our planet!

Return Policy:

1. Return Period: Customers have 14 days from the date of delivery to request a return.
2. Return Criteria: To be eligible for a return, items must be in their original condition and packaging, with all tags and labels still attached.
3. Return Process: To initiate a return, please contact our customer service team and provide your order number and the reason for the return. We will provide further instructions on how to proceed with the return.
4. Refunds: Refunds will be processed within 14 days of receipt of the returned item, and will be credited to the original payment method.
5. Return Shipping: The customer is responsible for the cost of returning the item, unless it was damaged or defective.

Any further enquires regarding shipping and returns please email: info@purgatocarcare.com